At Flowers Fortis Green, we take pride in bringing the very best in fresh, beautiful blooms to households and businesses in Fortis Green and the surrounding area. Our Fresh Flowers Guarantee means each bouquet, arrangement, or gift is hand-selected and delivered at the peak of its beauty. We are a trusted local florist who values your satisfaction and are committed to providing you with lasting floral quality, every single time.
We take every step to ensure your flowers arrive in pristine condition. However, in the rare instance that your order arrives damaged, please notify us on the day of receipt. Damage includes wilted or broken flowers, crushed stems, or any noticeable compromise in appearance caused during transit.
To help us resolve the issue promptly, please provide clear details of the damage when you get in touch. In some cases, we may request photos so we can better understand the problem and prevent it in the future.
If damage is confirmed, we will offer you a choice of either a full replacement or a refund for the affected items. Our aim is always your complete satisfaction.
Our flower arrangements are guaranteed fresh for a minimum of 5 days from the date of delivery, provided care instructions are followed. If, within this freshness window, you feel the flowers have not met your expectations for longevity or appearance, please reach out to us and let us know how we can make things right.
We appreciate feedback as it allows us to continually deliver the best possible service and floral excellence to our Fortis Green community.
At Flowers Fortis Green, your satisfaction comes first. If you receive flowers that are damaged, wilted, or not as described, you may be eligible for a full refund or a replacement. Depending on the circumstance and your preference, we will either resend the flowers or process a prompt refund to your original payment method.
All refund and replacement requests should be submitted within 48 hours of delivery so that we can process them efficiently. Please retain the flowers and original packaging, as this may be needed for collection or review.
We welcome both feedback and complaints, and treat each one as an opportunity to improve our service to you and the Fortis Green area. If there is anything about your order or our service with which you are unhappy, please contact us as soon as possible with your order details and a clear description of the issue.
Once we receive your concern, our customer team will review and respond within 1 working day. Our process is designed to be swift, fair, and focused on finding a solution that leaves you delighted with our local florist service.
Flowers Fortis Green has been proudly serving the residents and businesses of Fortis Green for years, delivering fresh, stunning flowers straight to your doorstep. Our reputation is built on reliability, quality, and a passion for exceptional floral experiences. Thank you for choosing us as your go-to florist—we look forward to delighting you with every delivery.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
