Welcome to Flowers Fortis Green. These Terms & Conditions govern your use of our online store and services for flower delivery in Fortis Green and the surrounding areas. They set out your rights and obligations when placing an order with us via our website. By accessing or purchasing from Flowers Fortis Green, you agree to be bound by the following terms and conditions, which apply to all customers in Fortis Green and nearby locations where we offer delivery. Please read them carefully before placing an order.
To order flowers or floral arrangements from Flowers Fortis Green, you must follow our website’s guided ordering procedure. Once you have selected your chosen product(s), add them to your online basket and proceed to checkout. At checkout, you will be asked to provide delivery details, preferred delivery date, and any special instructions related to the order or delivery. It is your responsibility to ensure all information is accurate and current before submission. We will confirm receipt of your order by displaying a confirmation page and sending an order acknowledgement email. Please note that this order acknowledgement does not constitute acceptance of your order; acceptance occurs when we dispatch the goods unless we notify you otherwise. Orders placed may be subject to availability and we reserve the right to substitute certain flowers or plants with those of equal or greater value if supply issues arise. We will notify you where significant substitutions are necessary.
All prices displayed on the Flowers Fortis Green website are shown in pounds sterling (GBP) and include any applicable UK VAT. Payment must be made in full at the time of order via the payment methods specified on our website. We accept most major credit and debit cards, as well as other payment options as periodically updated on our checkout page. Orders will not be processed or dispatched until full payment is received. Should any payment method be declined or fail, your order will not be confirmed. We reserve the right to change prices at any time but changes will not affect orders already placed and confirmed by us. Promotional codes or special discount offers must be entered during checkout and cannot be applied retrospectively.
Flowers Fortis Green offers flower delivery throughout Fortis Green and many surrounding areas. During the order process, you will be prompted to enter the delivery postcode to confirm whether your desired location is within our delivery radius. Delivery is typically made to the recipient’s address specified at checkout on the nominated day. While we make every reasonable effort to deliver on the indicated date, unexpected events outside of our control may occasionally cause delays, particularly around peak periods or due to adverse weather. In such cases, we will inform you as soon as possible and agree a suitable solution. If the recipient is not available at the time of delivery, our courier may leave the flowers in a safe place or with a neighbour, provided delivery instructions allow for this. Ownership and responsibility for the products pass to you once delivery is made. We cannot guarantee delivery times; however, we shall always strive to meet your delivery preferences as closely as possible.
Occasionally, flower varieties, plants, containers, or packaging displayed on our website may become unavailable due to circumstances outside of our control, such as seasonality or supplier shortages. In these situations, Flowers Fortis Green reserves the right to substitute unavailable items with alternatives of similar style, quality, and value. Significant substitutions will be communicated, and your approval sought where possible. The natural character of flowers and plants means that individual arrangements will vary; photos are illustrative only. We take every care to represent our products as accurately as possible but cannot guarantee precise likeness.
You have the right to cancel or amend your order subject to the following:
To request a cancellation or amendment, please contact us promptly with your order details. We are not able to process cancellations or changes after delivery has taken place.
If you are dissatisfied with your Flowers Fortis Green order for any reason, please contact us within 24 hours of delivery. We take pride in delivering fresh, high-quality flowers and want you to be happy with your experience. Where issues arise due to damage, quality concerns, or misdelivery, we may offer a replacement, partial refund, or full refund as appropriate given the nature of perishable goods. Photos or further evidence may be required to validate claims. Refunds, where agreed, will be processed using your original payment method and may take several working days to appear depending on your financial provider.
Upon receipt, we advise following any care advice provided to maintain the freshness and longevity of your flowers. Once delivered, responsibility for care and watering passes to the recipient. Flowers Fortis Green cannot be held liable for deterioration caused by improper handling or neglect after delivery.
While we take care to ensure your flowers arrive in optimal condition on the requested delivery date, Flowers Fortis Green will not be liable for:
Our total liability for any claim arising in connection with your order (including but not limited to negligence or breach of contract) shall not exceed the value of the goods supplied, except where prohibited by law.
You may be required to create an account on our website to place orders or access certain services. You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Notify us immediately of any unauthorised use or suspected security breach.
All content on the Flowers Fortis Green website, including but not limited to product images, descriptions, logos, and brand names, is the sole property of Flowers Fortis Green or its licensors and protected under UK intellectual property law. You may not reproduce, distribute, or use any material from our website for commercial purposes without express permission.
Your privacy is important to us. Any personal information you provide during the order process will be processed in accordance with UK data protection legislation and our privacy policy, which is available on our website. Your data will only be used to process your order, arrange delivery, and, where consent is given, send marketing updates.
Our website may sometimes feature or make use of third-party services for payments, delivery, or reviews. Flowers Fortis Green is not responsible for the content or actions of these external providers, though we carefully select partners to ensure a secure and reliable service for our customers.
We welcome feedback, questions, or complaints to help us improve our service. If you have a concern regarding your order or experience, please contact us as soon as possible, including your order reference. We aim to resolve all customer queries promptly and amicably.
Flowers Fortis Green reserves the right to update or amend these Terms & Conditions as required to reflect business changes or legal updates. The latest version will always be available on our website and will govern your use of our services from the date of publication onward. Continued use of our site or services will signify your acceptance of any revised terms.
These Terms & Conditions, and any contract or dispute arising out of them, shall be governed by and interpreted in accordance with the laws of England and Wales. This applies regardless of where the order is placed or delivered within our delivery areas. Both parties agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute or claim.
These terms and conditions are designed to apply equally to all online flower delivery customers of Flowers Fortis Green, whether based in Fortis Green or the nearby localities covered by our delivery services. By completing your order, you acknowledge that you have read, understood, and agree to these terms as they relate to your purchase and flower delivery arrangements.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fortis Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fortis Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
